Direct Repair Network
Quality repairs backed by continuous monitoring and robust partnerships.
Trusted Partnerships
A great repair experience is essential to customer satisfaction. We’ve built relationships with leading independent shops and nationally recognized MSOs alike, meaning your customers always have access to trusted, high-quality repair facilities near them.
Every repair completed through our network is backed by a lifetime warranty. We also continuously monitor performance, tracking cycle times and estimating accuracy to ensure shops are meeting the high standards you – and your customers – expect. It’s an easy-to-manage, reliable network that takes the guesswork out of the repair process.
Network Highlights
Repairs completed through the network are backed by a lifetime warranty, giving policyholders lasting peace of mind.
Access a nationwide mix of independent shops and multi-shop operators, ensuring quality repair options close to every customer.
Continuously measure each shop against key performance indicators so only consistently strong performers stay in the network.
Drive faster repairs by monitoring and improving cycle times, getting vehicles back to owners sooner and lowering rental costs.
Review estimates for accuracy and consistency to control severity and ensure repairs are priced fairly across the network.
Capture and score customer feedback so satisfaction stays central to which shops earn ongoing referrals.
Confirm shops have the right tools and equipment to perform safe, modern repairs on today's increasingly complex vehicles.
Track certifications and licensing for every shop so credentials stay current and compliance is never in question.
Give network shops direct support and communication channels to resolve issues quickly and keep repairs moving.